Position: Member Service Representative About Community Credit Union Community Credit Union Limited (CCU) was formed in 2010 through the merger of Clonsilla and Premier Credit Unions.
Following this merger and a subsequent merger with West Cabra Credit Union in 2015, the credit union now has a membership base of 42,000 and total assets in excess of €145m.
Applicants for this position may be required to move between different locations depending on the need of the business.
Community Credit Union is currently recruiting for a Member Service Representative Position -this role is a 12 month Fixed Term Contract position Job Description Post: Member Service Representative Reporting to:Operations Manager Job Purpose:Delivering an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.
Duties will include: Provide exemplary customer service to all Community Credit Unions members and potential new members by effectively resolving member queries first time leading to the minimisation of referring issues to other departments for resolution.
Handling all transactions and counter procedures in a confidential and professional manner.
Processing member's payments through the computerised member accounting system.
Handling of cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
Issuing Loan and Share withdrawals to members Taking applications for opening accounts from new members, ensuring all correct documentation is provided.
Providing other counter services to members, e.g.
Payzone, Fexco etc.
Maintaining the counter area in a tidy and professional manner.
Any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
Keep up to date on promotional initiatives and new products and services being implemented within the credit union.
Promote a culture that reflects the Credit Unions values and encourages good performance and excellent member services.
Promote Community Credit Union services and products and inform prospective Members of the benefits of membership Competencies required: The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/CUA(Loans)/APA in Loans/Pathways CU Diploma/ACCUP).
The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.
Previous Credit Union experience or active knowledge of the credit union sector is desirable QFA qualification desirable Member-focused with a proven track record of delivering exemplary customer service Excellent verbal and written communication skills with strong interpersonal skills Active listening skills to accurately respond to inquiries and requests Demonstrate strong analytical and numerical skills Must be detail oriented and well-organised with a professional phone manner Flexible and adaptable with a positive attitude to change Productive work habits, time management, workload management, and priority setting in line with quality decision-making Compliance with policies and procedures The above list is a guideline only and essentially, the responsibilities of this role include all activities directly relating to delivery of services to members.
Given the size and nature of the organisation a degree of flexibility is required, and this job description may be reviewed as needs change.
Our Recruitment Privacy Notice is available in the download section of our website The closing date for receipt of applications is 24th October 2024.
Shortlisting may apply, and an assessment will be completed on the basis of the information provided in the application.
Community Credit Union is proud to support a diverse and inclusive working environment.
Community Credit Union Limited is regulated by the Central Bank of Ireland.
Skills: Customer Focus Compliance Cash Handling Finance Customer Care