About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.
? In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
The role As the Platform team Network Practice Lead, you will report directly into the Director of Global Platforms.
In addition to your role as a technical leader, the role of networking Practice Lead requires you to go above and beyond, not just managing the global networking team but driving a culture of success.
This will require a 'One Ekco' focus removing the entity approach so that we can work better together and drive a better service to the business.
As a Practice Lead you will be at the heart of that change, ensuring your practice is capable of meeting todays/tomorrow's needs.
Key Responsibilities Taking ownership of your respective team to ensure effective service is delivered Leading by example ensuring your team and others are living up to the standards we all set Constantly be looking for opportunities to improve the service we offer Working with other team leads to ensure no ticket/project gets missed Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don't exist helping to define them Ensuring SLA's and KPI's are being met, reporting weekly & monthly to demonstrate this.
Monitoring your teams queues to identify aged tickets and highlighting issues Acting as Major Incident Manager or communication manager as and when required.
Regularly conduct 1-2-1s with the team, ensuring each team member has objectives and a CDP in place Managing resource availability and workloads within your team Managing key projects within your team's remit Key Requirements Strong Juniper experience Strong experience with Fortinet Experience with Checkpoint Experience with Dell Networking Strong Cisco networking experience including Cisco Meraki Previous Managment/Team Lead experience Nice to Have MSP experience is preferred Experience with Cato technology VMware NSX experience Benefits/Perks ? Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice EkcOlympics - a global activity for fun!
Learning & development - Unlimited access to Pluralsight learning platform A lot of responsibilities & opportunities to grow (also internationally) Why Ekco ? Microsoft's 2023 Rising Star Security Partner of the year VMware & Veeam top partner status Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values (Please note that applications close 08/09/2024)
