Job PurposeTo take ownership of the Office Services Pillar ensuring all visitors, employees and the client experiences a fantastic level of service and smooth day-to-day operations.
Based in Dublin, in a new state of the art campus you will take ownership of the Office Services Pillar, managing a multi-disciplined team to ensure all visitors, employees and the client experiences a fantastic level of service and smooth day-to-day operations. This is a complex position that requires the ability to prioritize and multi-task, and manage contractual obligations and KPIs.Key AccountabilitiesConsider the accountabilities of the job in terms of outputs to the external/internal customer, team leadership and financial and process responsibilities.
Leading a multi-disciplined team to deliver all services under the Office Services pillar.Ensure delivery against the client agreement.Identify and present opportunities for growth, continuous improvement, and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts.Prepare revenue forecasts based on current client commitments and develop/present client monthly and quarterly business reviews.Actively communicate and coordinate with the client in regards to operational needs.Provide regular status reports and manage task lists on assigned pillar progress for all project areas.Provide clear and strong direction and take appropriate action to resolve potential off-target performance.Manage, motivate, and develop internal teams to promote inclusive and cohesive team environment across different departments within the company.Directly managing a multi-disciplined team to ensure all Visitors and Clients experience a fantastic level of service.Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple pillars at all times.Lead by example in ensuring Health and Safety procedures and practices are maintained at all times.Other duties, responsibilities, and projects as may be required for the efficient running of the business.Development of an environment that is in line with our core values of Performance, Perseverance, Innovation, Integrity, and Agility operating within company policy at all times.Travel may be required.Skills RequiredA strong business operator with effective communication skills and the ability to negotiate and influence at all levels.Excellent Customer Relationship Management (CRM) skills and a commitment to high-quality delivery in a fast-paced environment.Demonstrated ability to proactively build and maintain a collaborative network, both internally and externally, in order to successfully navigate through the client organization.Proven ability to develop and implement strategies and deliver on targets.Ability to prioritize with proven innovative problem-solving and decision-making skills.In-depth knowledge of at least one core competency within the facilities management industry ideally Office Services and strong commercial and financial awareness.Knowledge of Google suite (Gmail, Gsheets, Slides).Working PatternMon-Fri 8:00-17:00, 40 hrs per week.
Ref:13470
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