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Onboarding Manager – Hospitality (CRS)
Hybrid – Limerick
We're looking for people to join the SHR Group team and be a part of the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have two charity days allocated per year, to support a cause that matters to you.
About you: You'll be hybrid working from the Limerick office 2 days a week as part of our talented Onboarding Team, supporting customers across Europe and APAC in the Implementation of SHR Central Reservations Systems. This is a fast paced, varied role working as part of a team of 4 CRS Onboarding Managers, leading successful implementations.
As The Access Group has recently acquired SHR, this will provide an opportunity for personal growth and will involve a broad scope of activities within this fast-paced, dynamic team and environment. Plenty of room for growth and learning and the opportunity to take ownership of projects in a positive culture & environment.
Day-to-day, you will: Lead Central Reservations Systems implementations, driving success, ensuring the project tasks are prioritised, project timelines and revenue forecasts are all achieved. Oversee project plans and tasks, manage scope and change requests, estimating the impacts of scope changes on timelines and cost whilst communicating status to clients and management. (This may involve on-site visits to clients during implementation) Manage resources for the projects efficiently, documenting Standard Operating Procedures instructions for ongoing business and transition the project to CSM/Technical Support Team. Configure the application based on the implementation plan, leading current and future state assessments around functionality and/or processes. Work closely with clients to keep them updated with implementation plans, project schedules, plans, benchmark metrics, and communications documents. Your skills and experiences should include: The ability to work at a fast-pace managing multiple internal and external client projects, understanding clients' objectives and collaborating effectively with product and operations team. Previous experience in CRS and the hospitality sector; knowledge of hospitality or distribution SaaS technology is also desirable. Experience within SaaS and hospitality as a proven project manager with an understanding of project management software. Experience with scope, change, and resource management. Goal-oriented with excellent communication, teamwork, analytical, and problem-solving skills with a collaborative attitude. *Willingness to travel to clients' sites as needed. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.
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