Customer Onboarding Optimisation CoordinatorIreland - Dublin Hub (Hybrid)
At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.
About this role…As an Onboarding Optimization Coordinator, you'll play a pivotal role in ensuring seamless customer onboarding at Flipdish. As the initial point of contact post-sales, you'll shape our clients' first impressions and set the tone for their journey with us. Your adaptability and depth of knowledge will be crucial in catering to varying learning styles, guiding clients through our processes at their own pace.
You'll understand the importance of personalised support. Some clients crave immediate understanding, while others prefer a gradual approach. With wisdom and pragmatism, you'll meticulously attend to every detail, ensuring each client receives the tailored assistance they need to thrive in their partnership with us.
In this job, you'll… Be the ultimate owner of the end to end onboarding and the activation of our top strategic Flipdish clients in Ireland, including system configuration and set up, and ensure you are meeting or exceeding on key metrics that feed into team-based goals around customer retention, growth, and advocacy.Provide regular status updates to the wider team, keep CRM information up-to-date, and ensure that project deadlines are being met (or exceeded) and all the core project activities are being completed.Become a Flipdish product guru, knowing all the ins-and-outs of how customer accounts are set up and can be configured to meet their specific requirements.Be the face of Flipdish for customer-facing onboarding communication, meetings and problem solving, and ensure the customer knows what is happening at all times.Work hand-in-hand with Onboarding, Sales, Success, Field Implementation, Hardware and Logistics, Integrations, and Product Education to ensure our customers have an exceptional Onboarding experience.Minimum Requirements:4+ years Professional Experience in client-facing onboarding, customer success, account management, or project management.Customer-Centric Mindset with a strong focus on delivering outstanding customer experiences.Project Management Skills: Organized, responsive, detail-oriented with a strong bias for action.Technical Skills: Strong technical aptitude with an understanding of system configurability.Exceptional Communication Skills: Both written and verbal, comfortable managing challenging customer situations.Problem-Solving Skills: Proven track record of resolving complex problems proactively.Based in Dublin to visit customers and collaborate with colleagues in Ireland.Car + driving licence is necessary for this role.Expectation of 2+ days per week in the office.Some of our incentives include:Hub model - we encourage a healthy blend of hub & home working.
25 days holidays per year and plenty of company get-togethers!
Team meet-ups and social events.
You can read more about our benefits here.
We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs.
Our cultureAt this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But this all depends on our employees. We trust our employees to define what sort of an employer Flipdish is.
Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout.
Don't be shy. Apply.We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.
We also understand neurodivergent candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.
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