Ranked as one of Irelands best workplaces, by Great Place to Work, Harvey Norman is a high-profile, leading-edge retail brand with over 289 stores worldwide selling furniture, bedding, electrical and computer goods.
With 18 stores in Ireland, we are growing and have plenty of opportunities for talented people.
If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
Are you passionate about great Customer Service?
Do you want to work with a company who aims to deliver the BEST Customer Service in Ireland?
ABOUT THE JOB: Here at Harvey Norman, we describe ourselves as being customer obsessed and we are always looking for new ways to ensure that our customers are consistently wowed by our exceptional service.
We are looking for extraordinary people who are passionate about putting our customers first, to join our Online Customer Service team in a full time capacity with weekend and evening support.
Reporting to the Head of Digital & E-Commerce, Harvey Norman is looking for a seasonal Online Customer Service Advisor to work in our Head Office in Swords Business Park, Co. Dublin.
The purpose of this role is to respond to customer email queries, resolve customer queries professionally and efficiently whilst remaining cool under pressure and to support the stability and growth of our online channel.
You will interact with customers on daily basis via telephone, e-mail and LiveChat, providing superior service to our customers and enhancing their overall online experience.
Our website, hosts an extensive range of products for the Home and we are committed to developing this even further.
YOUR JOB your tasks will include: Ensure that Harvey Norman customers are provided with a high quality telephone, email and chat service at first point of contact, dealing effectively with requests, answering queries, taking responsibility for processing each issue through to a satisfactory conclusion.
Handle all queries within the established best practice and department procedures, to the satisfaction of both customer and the business.
Establish positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of Customer Service excellence.
YOUR PROFILE your knowledge, skills and experience include: Takes personal responsibility for meeting customer needs and resolving issues and is passionate about putting the customer first.
Excellent computer skills including knowledge of Microsoft applications.
Possesses the ability to multi-task such as using a multitude of operating systems concurrently.
Preferably has 1 year of customer service or retailing experience.
Experienced Communicator/Good listener You are a clear communicator with excellent verbal and written skills.
Excels at listening and is able to explain things clearly whilst tailoring your approach to each customers needs.
Hardworking, Conscientious, & Self Motivated You have a positive outlook with a high degree of personal and interpersonal energy.
The ability to work under pressure and achieve results in a data driven business environment.
Adaptable to Change You are open and accepting of necessary change and innovation within the company and you show a willingness to learn new ways to accomplish objectives.
Attention to Detail/Organised You have a high level of dependability in all aspects of the job.
Show commitment to the job and to the company, attending at work as needed to complete the job to a high standard.
A strong background in online retail customer service, email support or call handling would be advantageous but if you're experienced in dealing with customers in person or over the phone or in any capacity then you have the potential to become an exceptional Online Customer Service Advisor.
WHY PEOPLE JOIN US: Were dynamic and growing!
Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit Generous staff discount Additional Information: This is a fixed term contract, from September 2024 until January 2025.
We require employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
Applicants must be living in Ireland and hold a valid work permit.
Skills: Excellent Customer Service Strong Computer Skills Online Order Processing Experience Multi Tasking Excellent Communication Skills Strong Attention to detail