DHL, an award-winning leading supply chain business is seeking an Operations Director to lead our team of experts in a dynamic environment where no two days are the same. From establishing annual and multi-year priorities and growth targets for each site to balancing multiple sites and customer requirements – you'll be determined to win throughout every stage of operational excellence.
Do you have experience managing customer relationships including key negotiations and major issue resolution? Are you skilled at reviewing the customers' regulatory and internal audit results and action plans and developing existing local process frameworks? If so, this job can be for you!
WHAT DOES THE ROLE ENTAIL? Ensure sites have a Safety First Culture by applying Safety Standards and driving continuous improvement year-on-year. Develop and share safety best practices between sites to ensure the best result for all sites. Ensure an effective response to all security risks and manage all claims where applicable. Define the sites KPIs to be achieved this year and subsequent year, and develop plans to achieve these goals. Manage customer relationships including key negotiations and major issue resolution. Lead commercial reviews with the customers (growth and renewal) affecting all the sites. Work with the customer to identify and propose opportunities to grow the business. Create and own 24 month+ Network Development Plans towards LEAN operations to improve site performance and productivity. WHAT DO WE NEED FROM YOU? Minimum 10+ years of experience in managing large-scale logistic Operations. Previous experience in business development roles. Someone who can lead by example. Excellent communication and presentation skills (all levels within the organization). Building and maintaining customer relationships. Good balance of results-oriented and respectful leadership approach. Lean Six Sigma certification is desirable. University-level degree in Manufacturing, Engineering, and supply chain discipline. WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
On-site benefits: mention if site offers free parking, free transport to site, canteen provisions etc. Access to medical insurance. Use of a company car, with choice from a variety of manufacturers including hybrid and electric vehicle options. Free confidential 24/7 GP service. Hundreds of discounts (including retail, childcare + gym). Affordable loans & enhanced pension scheme. 24/7 employee support service for you (+ family) with access to free counselling and much more. OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging.
BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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