Operations Engineer, AWS Managed ServicesJob ID: 2741455 | Amazon Web Services EMEA SARL (Irish Branch)
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
Overview The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have a strong technical background in application management and software development including SSM, Cloud Formation, Python, and at least one popular programming language. Do you have experience as a Systems Administrator working with Linux or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for!
You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:
Learn and use ground-breaking technologiesTroubleshoot application deployments, recreate customer issues, build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needsBuild and maintain Cloud Formation templates and shell scripts to automate and deploy AWS resources and configuration changesCollaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scaleLeverage your day-to-day experiences to provide the voice of the customer to internal AWS teamsDrive customer communication during critical eventsWrite tutorials, how-to videos, and other technical articles for the AWS customer communityWork on critical, highly complex customer problems that will span multiple AWS services A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS 1 + years of relevant experience and troubleshooting experience to resolve straightforward Linux and network related technical problems.Troubleshoot basic connectivity problems across the different layers of the OSI model from the Linux standpoint using tools like ping, traceroute, ifconfig, tcpdump, etc.Basic understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT. Perform basic networking administration tasks like being able to connect an individual PC to the network/internet and set FW rules. PREFERRED QUALIFICATIONS Bachelor's degree in computer science or equivalent Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Posted: August 23, 2024 (Updated 1 day ago)
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