Part Time Administrative Assistant

Our Client, an Educational Institution is looking to hire an Administrative Assistant, part time (9am-12:30pm) contract until 28th June 2024. The Student Registry Helpdesk is divided into two main operational areas – front desk operations and back-office operations.
This post has dual responsibility:
The main purpose of the post is to provide an efficient and professional front-of-house support service to students as well as dealing with telephone and e-mail queries. Callers may include existing students, incoming students, prospective students, parents, graduates, external agencies e.g. Social Welfare, County Councils, verification agencies. The post holder will be the initial point of contact for students about a wide range of queries.Supporting IT systems which are used to improve services delivered to students e.g. CRM (Customer Relationship Management software), Digitary (Online Exam Transcript system), and Terminal 4 Web maintenance along with other innovative technological systems which will be delivered in the future.Essential Skills Required: PatienceA positive attitudeAbility to work under sustained pressureAbility to remain calm under pressureExcellent multi-tasking skills and ability to deal with enquiries quickly and efficientlyThrives in a loud and dynamic environmentEnjoys working in a team environmentWilling to be flexible with work tasks and assignmentsCommitment to providing an excellent customer serviceWell-developed IT skills, including Office 365 applicationsKnowledge of Quercus+ and related supporting toolsKnowledge of Admissions functions e.g. CAO, mature students, International Students, Entry requirements for Medicine, Postgraduate Admissions procedures etc.Knowledge of Exams functions e.g. timetabling, examination procedures and results procedures, transcript processingKnowledge of Registration functions e.g. module changes, taught and research registrations, ID card proceduresKnowledge of interfacing offices procedures e.g. Fees implicationsMS Sharepoint experienceFor more information, please email ******

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