Part Time NOC TechnicianDepartment: Ireland - NOC
Employment Type: Part Time
Location: Ireland
Reporting To: Anna Cintulova
DescriptionBluefin is looking for a Part Time NOC Technician, reporting to the NOC Manager, to join the Network Operations Centre in Waterford, Ireland. The ideal candidate will be tech-savvy, customer driven, and willing to work on a weekend rotating shift schedule. The main duties involve tracking and supporting all incoming and outbound alerts, proactive monitoring of the Bluefin network infrastructure, and systems, while providing a live point-of-contact for employees and partners for all operational issues. The incumbent will also perform monitoring, analysis, and coordinate restoration of failed production services. The role is based in the Waterford office.
The part time role will be for 16 hours on weekends.
Core rotating shift hours are: Shift 1: Friday 18:00 - 02:00 + Monday 00:00 - 08:00Shift 2: Saturday + Sunday 08:00 - 16:00Shift 3: Saturday + Sunday 00:00 - 08:00Shift 4: Saturday + Sunday 16:00 - 00:00 Key ResponsibilitiesMonitor ongoing operations, networks, and IT service infrastructure performance.Interpret monitor alert messages and perform required actions.Provide technical support for all Enterprise systems.Desktop Patching (Implement/Verify – both Windows and Mac)Understand and implement escalation, incident management, and change management processes and procedures of the NOC.Aid team members, System Administrators, customers, and merchants by applying technical knowledge of operations and systems.Review and respond to security system alerts and escalate when appropriate.Provide helpdesk support for internal employees.Some light Customer Service duties.Other duties as assigned. Skills, Knowledge and ExpertiseTo perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Leaving Certificate requiredThird Level or working towards qualification, preferred in a technical disciplineAble to work rotating shiftsUnderstanding of TCP/IP, switching, and routingExcellent verbal and written communication skillsStrong analytical, troubleshooting, and research skillsWindows and MAC experienceExperience with Salesforce and/or Zendesk would be considered advantageousStrong orientation toward assisting others
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