The Division of Field Operations is responsible for carrying out investigative, compliance, consumer information, and public affairs activities. We encourage voluntary industry compliance with the laws and regulations administered by the Commission, identify product-related incidents, investigate selected injuries or deaths associated with consumer products, and implement wide-ranging public information and education programs designed to reduce consumer product injuries.
Product Safety Investigators and "The Field" are part of the Office of Compliance and Field Operations. Investigators serve as the Commission's front line to the public and have a crucial role in protecting America's families from unsafe consumer products. Investigators are required to work remotely full-time from home. Although investigators are based in their homes, they routinely perform duties outside of the home office. Investigators exercise considerable independence in scheduling their day-to-day activities. Additionally, most work is done independently, and not in a team setting. Field investigators maintain an investigative case load and perform administrative tasks with firm due dates. Excellent time management skills are a requirement.
Product Safety Investigators are responsible for: Conducting independent in-depth telephone and in-person investigations by interviewing consumers, fire, and police officials, as well as other knowledgeable officials and witnesses regarding product-related injuries and deaths. Selectee must be able to interview those who have suffered a serious injury or the loss of a relative. Must be able to document injury or death incidents (via photographs or props) and review official reports that may contain graphic information or photographs of victims to include young children and the elderly.Conducting independent unannounced inspections of manufacturers, importers, distributors, wholesalers, and retailers who produce, assemble, distribute, or sell consumer products. This includes interviewing firm management, examining production methods, product specifications, manufacturer's testing and quality control procedures, product certification, and labeling.Identifying and evaluating products for potential, substantial, and imminent hazards. Determining compliance with the CPSC's regulations, laws, and product standards.Traveling to on-site locations such as consumers' homes, government offices, incident scenes, production plants, company offices, distribution facilities, ports of entry, etc.Collecting and processing product samples (evidence) to be tested by laboratory personnel for regulatory compliance or to determine if there is a substantial product hazard.Writing concise, factual narrative reports to describe the results of investigations and inspections that have the potential to be used in official proceedings. Excellent writing skills are required.Conducting information and education campaigns that promote consumer safety. Giving speeches to the public, local, and state agencies.Maintaining contact with local and state government offices, coroners, and medical examiners. Taking the initiative to generate product safety investigations when new information is received as the result of these contacts.Equally as important as the responsibilities outlined above are values such as honesty, loyalty, patience, integrity, and the ability to support and respect your management, peers, and subordinates.
Most of the duties are carried out during regular business hours (Monday – Friday). You may occasionally be asked to work on weekends or after hours as needed for a particular assignment.
This is not a law enforcement or first responder position. Investigators do not make arrests or carry firearms. There is no formal training academy. All training is conducted on the job and/or in topic-specific classroom settings.
Once fully trained, the selectee must be able to operate independently. You will be required to assess all investigations and inspections and act accordingly with minimal supervision.
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