Job Description for Professional Services IT Engineer: We are currently seeking enthusiastic Professional Services Engineer that wants to forge an IT career with no upper limit. This position is an opportunity for someone to grow and develop their IT skills in an environment that values, and rewards with continuous learning. The role requires a blend of technical expertise, problem-solving skills, and the ability to communicate complex information clearly. Professional Services Engineers engage with customers to provide installation, migration, they handle installations. The ideal candidate will have strong technical skills & excellent customer communication skills relevant IT support experience working in a similar MSP role. The Professional Services Engineer will be researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. We are looking for someone who can take ownership of customer issues reported and see problems through to resolution. Essential Qualifications, Training, and Experience: Minimum Experience Required: You will have a minimum of A Bsc (Hons) in IT education. Mcp experience in a similar position and hold relevant qualifications. You will be self-motivated and ambitious with a strong technical acumen and have great Communication skills. You enjoy working closely with clients in a fast-paced, multi-disciplinary team. Client / Account management experience essential in the IT industry Experience coordinating/implementing and monitoring projects and processes. Experience in identifying, assessing, and developing activities to improve. Competency Skills: Demonstrate the ability to be flexible/adaptable and tolerant in a changing working environment whilst maintaining effectiveness and efficiencies. / Team player Driving Licence: Full clean: B Languages: English C2-Master (Fluent) spoken and written Specialising In: Office 365, Firewall setup, Vmware, Veeam, hyper v, Microsoft, Apple, Wireless Technologies, Qualification Desirable: Microsoft Certifications Responsibilities: Escalations from Level 1 + 2 + 3 Engineers Escalation management, including direct ownership of major incidents to ensuring coordination of resolving these with internal resolver groups and 3rd parties, effective communication to stakeholders and post incident review and recommendations. Lead on incoming designated projects, Installation of Server hardware, Firewalls, core infrastructure, Wifi, cloud solutions and Networks. Work with Sales department and Project Manager to develop project plans and technical pre-sales to deliver projects in an efficient and timely manner. Ensure the highest level of Customer Service and professionalism is provided to Customers at all times. Mentoring Level 1 + 2 + 3 Engineers. Lead by example, actively promote, and foster a culture where learning and customer service are of the highest priority. Building and managing a proactive, positive, and effective relationship with the clients. Provide support to customers on any software or hardware issues that they may have. This support may be carried out onsite or remotely as appropriate and may include: Travel on site to customers for installs and repairs when required. Continue to learn new technologies / self-educate and highlight where training is required. Job Details: Company: EVAD Technology Group Ltd Job Location: Dublin head office and surrounding counties Start date: Immediately Contract type: Full-time Career level: 6 years plus experience Annual leave: 20 days per annum Salary: to be confirmed based on experience Use of pooled Company Vehicle for site visits Equipment: Phone and laptop provided Normal working hours: Your standard hours of work are Monday-Friday between 8.45am-5.30pm or can be requested to cover shifts 8am-4.30pm or 9.30am-6pm (plus Overtime / Out of Hours)
