Role Summary: The Reception Officer will support residents to identify and respond to residents with special reception needs.
The Reception Officer will work both inside the accommodation Centre and with Outside Agencies to ensure individual needs are met.
Qualifications: QQI Level 7 in social care or equivalent or above Experience: It is essential for the Reception Officer to have a minimum of 3 years of experience as a Social Worker or equivalent and it is desirable that at least 1 year of experience in working with International Protection Residents, working with an NGO in a country in conflict or any other experience where it would make you a suitable candidate for this post.
Descriptions of which must be specifically laid out and explained on your application for this post.
Accountable to: The Centre Manager Responsibilities: The Reception Officer will support the Centre Manager in insuring that all residents have an initial assessment of need as they come through reception.
Then to develop a PersonCentred Plan which centre staff can assist with and where the residents are encouraged to have self-directed activities.
This will support the residents through the International Protection process and integration to Ireland.
They will be part of the Management Structure within the Centre.
Accountability: 1.
To be the point of contact, and provide information for residents, staff and Management concerning special reception needs 2.
Assist with induction of new residents, integration to the centre and provide ongoing supports.
3.
The Reception Officer will establish good working relationships with relevant State providers, support organisations and statutory and non-statutory agencies locally, to assist residents to achieve their person-centred plans.
4.
Under the direction of the Centre Manager, to provide supervision to other staff to ensure that they adequately identify, refer, and respond, as appropriate, to special reception needs of residents within the accommodation centre.
5.
To provide information to the Centre Manager to support a resident who would be more suited to a centre that caters for exceptionally vulnerable residents.
6.
To work with the Centre Manager to communicate with a resident any move to a more suitable accommodation in a timely manner.
7.
To ensure that links are built and maintained with local healthcare providers, schools, legal service providers, family and child support agencies, trauma counselling and other specialist services, NGOs and other civil society groups including religious organisations, where appropriate and in line with vulnerability assessments and the identified special needs of residents.
The Reception Officer will communicate effectively with the Designated Liaison Person and the Head of Compliance in this regard, where necessary Health & Safety It is the responsibility of all staff to read and comply with the Safety, Health, and Welfare Manual in line with the Safety, Health, and Welfare Act 2005.
It is the role of the reception officer to familiarise themselves with the Health & Safety documents, support their implementation and liaise with residents on this.
The Company Safety, Health and Welfare Manual will be issued to all staff as part of the induction process.
It is also available at reception any time.
Fire Safety It is the responsibility of all staff to read the Fire Safety Policy and familiarise themselves with the Fire Evacuation procedures.
All staff have a role to play in the Fire Safety within the premises and should familiarise themselves with theses procedures.
The Fire Safety Policy will be issued to all staff as part of the induction process.
It is also available at reception any time.
Risk Assessment The Reception Officer will read the Risk Management Policy, understand the processes, and report all identified risks on the Company Risk Assessment Form.
The Reception Officer may be asked to support residents with filling out and submitting complaints from time to time.
As a Social Worker at level 7 or above and or equivalent, the Reception Officer will be a Mandated Person under Children First 2011, The Childrens First Act 2015 and to adhere to the Childrens First National Guidance 2017.
The Reception Officer will be expected to be well versed in the Safeguarding Vulnerable Persons at the Risk of Abuse 2014 and will adapt a No Tolerance, approach within the Horizon House Group.
The Reception Officer in consultation with the Head of Compliance (Designated Officer) undertake the preliminary screening and the developing the individualised Safeguarding Plan.
Where necessary and appropriate, the Reception Officer will risk assess, the activities of any person with special reception needs in developing and on-going review of the residents person-centred plans.
The Reception Officer will be familiar with the Assisted Decision Making (Capacity) Act 2015.
They will refer residents for assessment under the Act when necessary and appropriate.
Reports It is the responsibility of the Reception Officer to ensure that the following reports are completed and issued on time.
Report Type: All activities in relation to Special needs assessments and activities Issued To: Centre Manager Issued When: The last Thursday every Month Supervision The Reception Officer will participate in supervision, (Clinical and Managerial) from suitably qualified persons.