Reception Supervisor Clayton Hotel Galway We have a fantastic new vacancy for a Reception Supervisorin the excellent Clayton Hotel Galway Staff Benefits Delicious & Healthy choice meals during your time at work.
50% offwhen you dine with friends or family at any of our sister properties Discounted hotel stays at any of our Dalata hotels Employee recognition awards Free access to development courses to support your career journey with us Employee assistanceprogramme (EAP) with TELUS health Discounted Gym membership with Club Vitae Oranmore Objective of the Role Reporting to the Front Office Manager, the Reception Supervisorwill be our guests' first point of contact.
It is of utmost importance that the Front Office department always present a friendly and professional manner.
As a Reception Supervisor, you will assist inensuring the smooth and efficient running of the reception departmentensuring guests requests are met at all times for guests bookings for bedrooms, dealing with queries, and cross-selling of our other properties and revenue is maximized.
Key Duties and Responsibilities Ensure expectations are set correctly, in advance and during the guests stay.
Greet and welcome our guests to the Hotel.
Ensure correct guest register and payment is taken & responsibility for the security of the keys.
Answer any query a guest may have about our in-house facilities and assist with any tourist information.
Manage Guest's reservations, ensuring that their needs and wants are met to the highest standard.
Assist in efficient and effective communication with the reservations' departmental operations.
Upsell other departments within the hotel Requirements: 1-2 years experience in a similar role with a Reservations System, Opera / Opera Cloudwould be an advantage.
Excellent customer care skills.
Excellent command of the English language both written and oral is essential.
Ability to cope well under pressure.
Highly motivated, and a team player.
About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon.
As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy.
We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality.
If you have the right attitude and energy you will have great opportunities to progress within the group.
Our company is a place where you can do great things individually and as a team.
You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.
We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
Skills: Opera/Opera Cloud .
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