Role overview The successful candidate will join a committed team working to prevent homelessness in Ireland by providing a high-quality advice and advocacy service to clients. You will also contribute to the overall development of Threshold as an organisation working to address the underlying causes of housing problems and homelessness.
The Services Administrator position provides reception, secretarial and administrative support as part of a team. The responsibilities of the Services Administrator will include records management, financial recording, data collection and database maintenance. This role holder must display empathy to clients, together with excellent communication, organisational, administrative and IT skills.
Reporting to: Services Manager
Location: Cork
Hours: Part time (10am-5pm daily) Duties and Responsibilities Ensure reception area is maintained in an orderly fashion. Greet clients in an appropriate manner when they arrive at the reception area. Provide telephone service, client assessment, and client appointment allocation for the nominated region and undertake reception duties. Support with basic client enquiries and escalate more complex client enquiries to the appropriate team. Redirect clients to partner organisations as required. Update and maintain all databases including but not limited to Salesforce in compliance with GDPR and any other legislative or best practice requirements. Run and provide regular and ad hoc reports to the Services Manager and Assistant Manager. Provide administrative support, including typing, record keeping, filing, input and maintenance of information as directed by the Services Manager or Assistant Manager. Prepare and assist in the collation and collection of data for inclusion in reports as required. Support the Services Manager in meeting all health and safety requirements and assisting with matters relating to premises management. Undertake ongoing training and professional development, appropriate to the position and as agreed with the Service Delivery Manager. Attend seminars and meetings when directed by the Service Delivery Manager. Support regional projects/functions as required. Perform other duties appropriate to the role which may be required and agreed with the Services Manager from time to time. Ensuring sufficient stock of information leaflets and materials. Who we are looking for... You must be non-judgemental and empathetic with a commitment to securing housing rights for those at risk of homelessness. Ideally you will have some administration experience in a similar organisation.
Experience, Knowledge and Skills Excellent organisational skills and attention to detail. Experience in customer service, reception and managing client appointments. Knowledge of and skills in maintaining client data, client assessment, records and files Excellent IT skills and experience in maintaining databases. Strong numeracy skills. Experience in arranging meetings, events and minute taking. Ability to and experience of working as a member of a team or on own initiative. Excellent interpersonal skills Excellent verbal and written communication skills, including fluency in the English language. Ability to work to meet agreed objectives and deadlines. A minimum of 1 year's administrative experience ideally within the community & voluntary or public sector, finance or IT.
#J-18808-Ljbffr