The Gleneagle Group has fantastic vacancy for a Reservations Agent in the Central Reservations Department .
You will be the first point of contact for guests, making bedroom reservations and sales.
The role involves handling reservation queries for the Gleneagle Hotel, Gleneagle Apartments and the Maritime Hotel.
Selling and issuing tickets for Gleneagle INEC Arena and other venues.
You will work as part of a small and friendly team taking reservation calls, 5 days per week over 7days, including weekends.
Working hours are from 9am and finish no later than 8pm with weekends off rotated among the team.
Qualifications/ Skills Experience in a guest facing role in hotels or hospitality and/ or in business administration Previous work experience in a hotel front office role, reception or reservations is preferable but not essential IT skills including the use of software packages, email and word applications Superb communication skills, attention to detail and a strong focus on customer service Task-driven individual and ability to multitask Ability to work well as part of a team Deal with reservations calls in a clear, effective and confident manner while relaying reservation details in a friendly manner Our offer to you : Uniform provided Discounted freshly ground coffees, cappuccinos, lattes in our hotel shop Equal opportunity for training and career development with the Gleneagle Group Paid internal and external training days Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt Complimentary bus to and from town centre Free onsite car parking Free meals, tea & coffee on duty Discounted leisure club membership for family members Special rates for family and friends in our hotels and self-catering properties Discounted dining rates for family for special occasions Paid online training prior to starting Employee referral bonus Employee of the Month Annual Employee Gala Awards Event Annual staff party and children's party Staff discount on gifts in our hotel shop 2-night stay for two people in a hotel of your choice after 12 months service Discounted tickets for specific INEC or hotel entertainment events Access to trained mental health first aiders Access to the Quiet Room