The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team.
As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience.
The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.
Responsibilities & Tasks: To operate the telephone in an efficient, friendly manner, to the standard of procedures at all times To ensure all reservations are accepted, recorded and confirmed in accordance with hotel policy and in an efficient and courteous manner.
To assist the Reservations Manager & Revenue Executive in implementing and enforcing financial controls to achieve maximum revenue on any given day To develop a strong working relationship with colleagues in your department as well as front office and other related departments To ensure accurate and correct entries are loaded to our reservations system in accordance with hotel standards.
To be responsible for the reservation enquiries inbox, responding to all guest's in a business-like, friendly, efficient and appropriate manner.
To assist with group bookings, group quotes & inputting groups as necessary ensuring that all details are correct.
To Upsell and Cross Sell all products within the hotel on a daily basis Forward planning on a daily basis to assist the operational team in planning ahead To ensure that all account to company bills have the relevant backup and to liaise with reception & our accounts team in sorting out any queries from guest billing.
To update hotel availability and amend rates via our Channel Manager and OTA's when required To monitor internet sites ensuring that our rates and availability is in line with our competitors and what the market place.
To have a thorough knowledge and understanding of all standards of performance and delivery within the front office departments.
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
To be aware of rooms market around the area/city ensuring that we respond to all the variable factors.
To assist with Administration duties in other departments as required If & When the business requires, provide support to Front Office Requirements: Fluent English, spoken and written High stamina to effectively operate in a fast paced environment Strong negotiation skills A smart and professional business manner Excellent communication and organization skills.
Natural problem-solving skills Ability to manage multiple bookings Strong Attention to detail & customer care Previous reception or reservations experience is essential Strong telephone manner Proficient in Microsoft office, predominantly excel This role is Tuesday- Saturday.
Benefits: Free access to the Leisure Club Employee Assistance Programme Parking Meals on Duty Discounts throughout the hotel Uniform provided Pension Plan Employee Referral Programme Certified as a Great Place to Work
