ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.
Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees, we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives.
This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives.
ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position DescriptionESB Customer Solutions develops, markets, sells, and services innovative energy supply and service offerings through Electric Ireland retail businesses operating in RoI and NI.
The Business Solutions function is an emerging team in the Residential Customer, Commercial and Strategy team, responsible for prioritising and delivering customer solutions in partnership with our cross-functional partners.
Our technology landscape includes a wide range of digital technologies, a broad SAP footprint, and other bespoke solutions, with several agile and waterfall deliveries running concurrently across this landscape.
The Customer, Commercial and Strategy team wish to recruit a Business Analyst to manage and support the prioritisation, identification and scoping of changes required to deliver both short- and long-term goals for Residential Markets.
Key ResponsibilitiesThe successful candidate will be responsible for the following:
Developing and managing a prioritisation model to shape the roadmap for delivery of products across residential markets, ensuring business benefits align with the strategy.Working across Residential markets to understand the business model canvas needed to underpin the successful deployment of solutions.Value mapping workshop facilitation and PMO activities.Understanding and highlighting the interdependencies between traditional (SAP) technology, digital, and other technologies such as SAP Marketing Cloud and analytics to meet business requirements.Gathering, understanding, documenting, and challenging business requirements.Working with Enterprise Services and other delivery partners to identify solutions.Understanding the business vision & strategic goals.Supporting the business in understanding the end-to-end business process across all Electric Ireland to successfully realise the benefits of a specific IT change.Experience & Qualifications5-7 years' experience in a similar digital role.A relevant 3rd level qualification or equivalent work experience is essential.Strong facilitation and meeting management skills.Business Process Modelling.Structured requirements gathering and documentation.Experience of working in Agile and Waterfall methodologies.Excellent organisation & communications skills, both written and oral.Initiative and ability to take ownership of own work through to completion.Strong stakeholder management (Project, Business & External).The ability to understand core business processes and how they are enabled by related IT systems.Design thinking techniques.Structured problem-solving methodologies such as Lean and A3 or a desire to become accredited.Word, Visio, Excel, Sharepoint, Office 365 knowledge.Experience working in a utilities environment.LocationThis role is based in Swift Square, Santry, Dublin 9.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. Reporting toThe successful candidate will report to the Business Solutions Manager, Customer Commercial and Strategy, Residential Markets.
Why Work with Us?Opportunity to lead Ireland's transition to a net zero carbon future.Progressive, hybrid working model.Career development through mentoring and training.Corporate Social Responsibility Opportunities.Sports and Social Clubs.Networking opportunities.Credit Union.Access to staff well-being programmes.Generous parental leave entitlements.Comprehensive Diversity & Inclusion programme.Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.Closing Date21st January 2025.
Note: Please advise if you require any assistance or accommodations should you be called to attend an interview. If you have any queries in relation to this job, please contact ******.
Your application will be held in reserve for 6 months should you be suitable for the role.
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