Retail Assistant Manager ¦ Loughrea Service StationJoin our team for this location, and become part of Supermac's and the Plaza Group's success. OBJECTIVE To assist the store manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.
SUPERVISORY Supervise the activities of the retail sales team daily and ensure necessary tasks are completed.Ensure high-quality and consistent customer service is provided at all times.Delegate and communicate effectively with the retail sales team.Supervise the effective induction and training of all employees.Communicate sales performance to the team.Assist the store manager in the recruitment of high-caliber retail sales assistants.Assist the store manager in the effective management of retail sales team performance.OPERATIONS Ensure the store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.Maintain housekeeping in the store at an optimum level.Coordinate in-store sales and promotions.Communicate with the retail sales team regarding in-store sales and promotions.Ensure adherence to cash register and cash handling policy.Update shelf-edged labels every week.React to local market trends and competition appropriately.Ensure customers receive high-quality and consistent service at all times.Deal with and rectify customer complaints effectively and pleasantly.Proactively take necessary action in store improvements following customer complaints.STOCK MANAGEMENT Assist the manager in preparations for stock take and supervise where appropriate.Help minimize stock loss through wastage, damages, and pilferage.Ensure food management and waste systems are adhered to by the retail sales team.Check stock to ensure adequate stock is available for customers' needs.Rotate stock appropriately to ensure in-date stock is available and to minimize waste through out-of-date stock.LEGISLATION & SECURITY Ensure secure opening and closing procedures with the store manager.
Assist the manager in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.Identify and reduce potential hazards in the store.Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.NATURE OF THE JOB. CHALLENGES: Maintain strong quality control standards, working with the General Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences.Significant upgrading of management quality, skill level, and self-sufficiency.Build positive interpersonal relationships and motivate with frequent personal contact.Drive turnover down at both the salaried manager and crew level.INTEGRITY Communicates intentions, ideas, and feelings openly and directly, is honest.
#J-18808-Ljbffr