We are seeking a dedicated Rostering Coordinator to assist us with Rostering /Admin duties at our offices at Bluebird Care, Limerick.
You will be responsible for Liaising with our Care Team, Office Staff, Management, Clients, and their Families.
You will be Coordinating Rosters for our Clients and Staff.
You will ensure that all field based care staff are appropriately allocated to clients so that care is delivered on time, safely and in line with clients wishes (as agreed in their care and support plan).
This is a dynamic role that will require a good background in Client/Customer Care and Office Administration skills.
The successful applicant will display a compassionate nature, (knowledge of health care practices is not essential but an advantage) and provide exceptional customer service.
Responsibilities: Contact Carers with updates to their Rosters, using IT system to allocate care staff to provide care and support to Clients.
Change and Modify Rosters, updating new clients to the system.
Accept, allocate and process new referrals for care and support promptly.
Liaise with external agencies and monitor the allocation of care staff to maximise efficiency.
Managing Staff Annual Leave and Staff Cover Assigning care workers to clients whilst working to required healthcare standards Covering and processing all short term changes to care packages Assist the care team with developing and delivering high quality homecare services and to make improvements where necessary.
Treat Customers with empathy and respect and conduct oneself in a professional manner.
Requirements: Qualification in Office Administration and Computer Skills is desirable.
At least 2 years' experience in Rostering/ Care coordination ideally (but not essential) in a home care service environment or of leading and managing staff.
English Fluency, with good verbal and written communication skills.
Computer skills and proficiency in Microsoft Office.
Strong analytical thinking and the ability to handle multiple tasks concurrently.
Excellent customer service.
Compassion and empathy.
Strong Problem solving Monday to Friday (9am - 5pm) Pay: 30k-40k