Who We Are At Cornmarket, we look after the financial wellbeing of public servants and their families. We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
Role Purpose A Life Services Administrator's primary responsibility is to ensure that incoming new business proposals are checked and processed in accordance with set procedures, acting as administrative support to our Financial Consultant team. Life Services Administrators are also responsible for handling queries and processing instructions from our new and existing clients in a manner that is efficient, effective, and compliant with the ethos of Customer First.
What We Can Offer You? Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)Annual leave (increases based on service)Flexi leave (option to take additional annual leave)Attractive & flexible pension contribution ratesHealth insurance or wellness subsidyFully paid family leave types (maternity/paternity/surrogacy)Performance-based bonus/commissionIncome protectionLife coverDiscounts on financial productsComprehensive health & wellbeing programmeEmployee Assistance ProgrammeActive Sports & Social ClubAccountabilities of the Role Process incoming new business applications using our proposal tracking system, ensuring these are complete and compliant with defined checking questions.Issue life new business in accordance with the terms given by the underwriter.Provide information to customers regarding their eligibility, cover/benefits, premiums, and options associated with same in a professional and timely manner.Process incoming correspondence and documentation effectively and efficiently within service level agreements.General administration tasks such as data entry/logging and scanning.Work to meet and exceed both individual and team targets for both call volume and processing of new business.Deal with client queries/requests in a professional and timely manner.Follow set procedures and guidelines, identifying when it is necessary to escalate cases for alternative handling or manager's advice.Communicate with Life offices, customers & financial consultants regarding the progress of applications.Comply with risk control and regulatory requirements that are relevant to this role.Maintain commercial awareness relevant to this role.Skills & Knowledge Required Previous experience in an administrative/customer service role preferableStrong communication skills - listening, verbal, and writtenStrong IT skills with good working knowledge of the MS Office suiteAbility to adapt to and learn new tasksProven track record in meeting and exceeding targetsHigh level of motivation for processing large volumes in line with routine procedureAbility to work to tight deadlines and prioritize tasksExcellent communication skills both written and verbalA keen eye for detailQFA exams desirable but not essentialKnowledge of risk control & regulatory environmentCommercial awarenessBehavioural Competencies Required Excellent interpersonal skillsAbility to learn and carry out tasks in line with procedureQuality-focused, customer-first approachApproachable and a can-do attitudeDemonstrate empathy, understanding and patienceGood organisational, planning and time-management skillsWorks well within a team – shares info, collaborates with, supports other team membersResilient, able to resolve problemsControlled Function This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.
Equal Opportunities & Data Privacy Notice Cornmarket is committed to building an inclusive workplace environment. We're proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identity or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.
We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact ******. To review our data use practices, visit our Recruitment Data Privacy Notice.
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