You will be joining our Operational Care Team to add your expertise and skills to the delivery of Operational Excellence.
Your RoleYou will be enabling transport activities by executing bookings, entering orders, and generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met in a timely and efficient manner. As always, these activities are in line with all relevant governance and regulatory requirements.
Your ResponsibilitiesCreate and complete shipment details in our internal transport management system, coordinate with all involved stakeholders, and organize transport based on the customer promise, obtaining DG approvals where required, and escalating discrepancies as necessary.Monitor and report on operational performance of carriers and other vendors, ensuring strong data quality is available for timely and accurate customer reporting.Create files for consolidation containers (Master).Review and ensure alignment of shipping instructions, clarifying any deviations or conflicts while considering country regulations, export compliance, rate, and routing information.Issue and accurately submit all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.Share departure confirmations (or deviations versus scheduled) with CCLs.Release BAL B/L as per Financial Guidelines and working instructions.Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to the CCLs.Check and verify incoming supplier invoices, initiating and resolving any rate discrepancies.Support and resolve claims and disputes.Your Skills and ExperiencesYour day begins by reviewing shipment statuses and new orders. By checking that our systems are fully updated, you ensure all shipments are quickly and accurately processed. This is crucial to ensure that progress is shared in real-time with your colleagues in the CCLs.You will work closely with your Customer Care colleagues to resolve challenges and provide options to fulfill the customer promise. Representing the world's largest NVOCC, you continuously engage our suppliers to secure space, driving a fast turnaround of requests for information and documentation. Identifying and eliminating unjustified costs by working closely with CCLs to optimize shipment gross profit is a regular activity. Finally, you will set aside sufficient time to analyze our service delivery against internal SLAs to identify and address opportunities through continuous improvement.
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