About the team This team plays a critical role in ensuring the seamless operation of TikTok's search and account domains, implementing operational processes, and overseeing day-to-day activities.
By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.
Responsibilities- Conduct sampling and be the arbitrator of appeals to evaluate the quality of labelers and QAs involved in search or account-related projects.- Work closely with multiple business partners (., BPO or in-House labelers, QAs, Trainers, to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.- Create training materials, presentations, and manuals for use in training labelers and QAs for Search and Account projects.- Identify training needs with TL and stakeholders and establish a training schedule to ensure all employees receive appropriate training.- Evaluate cases on a daily basis and provide the product team with insights and feedback, which can be translated into improvements and optimization of key product metrics, .
Search result risk ratio, Account violation rate, etc.- Generate recommendations for improvement and optimization, analyze and summarize Search and Account data.- Optimizing standard operating procedures (SOPs) and being accountable for the improvement will ensure the strong delivery of business teams.- Accountable for search and account evaluation, conducting analysis reports, and fulfilling other related business requirements while offering guidance to deliver key project milestones and achieve optimization of data-driven strategies.- Work independently as a designer for evaluation, exhibit an in-depth understanding of the business, and undertake responsibility for the entire evaluation process, including planning, execution, and presenting high-quality evaluation analysis to assist in product optimization.- Perform other relevant and ad-hoc projects assigned by TL, such as urgent business requests and reporting from product teams.
Minimum Qualifications- Bachelor's degree or above.- Fluent in English and Arabic.-In-depth understanding of SAR market regional culture.- In-depth understanding of TikTok or similar social media platforms.
- 2+ years of working experience in the IT industry will be preferred.- Excellent content analysis and communication skills.
Data analysis skills will be preferred.- Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects.
Preferred Qualifications- Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly changing environment.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.