About viagogo viagogo is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
Viagogo/Stubhub – the world's largest source of live event tickets – is looking to hire ambitious and talented people to join our Seller Operations Team. This is an exciting opportunity to join a fast-paced innovative environment with career growth and travel opportunities.
We are a global business with local language websites and customers in over 150 countries. You will be joining an innovative e-commerce company that thrives on employee development.
About the opportunity The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers.
We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.
This is a late shift role: 1pm - 10pm. As a Seller Operations Representative, you will be able to: Meet expected KPI'sMake analytical, policy and process-based decisionsChallenge processes, bringing ideas for continuous improvementProvide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externallyTake ownership and responsibility to get tasks completed on timeWork on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI'sFlexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakageBuild lasting relationships with customers, and other teamsWe would like to see someone who has: Attention to Detail - Ability to look at the bigger picture, identifying patterns and flawsCommunication Skills - Outstanding written and oral communication skillsOwnership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicableProblem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutionsQuick Learner – Learning and adapting to new technologies and toolsRelationship Building - Using interpersonal skills to network effectively, educating customers regarding our tools and procedures, and building lasting customer and colleague relationshipsTime Management - Organized and reliable, prioritizing, working well under pressure to meet deadlinesTeamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interestsPositive Attitude - A sense of humour and positive "make-it-work" attitudePolicy-Driven - Impartial and objective with a policy-oriented mindsetResults Driven - Strong work ethic with a "can-do" attitudeFluency in English (any additional language greatly welcomed!)Experience and working hours: This is an entry-level position, and we are not looking for a specific background, but the right attitude!
Hybrid schedule (3 days in the office and 2 days working remotely)
All the training for the role will be provided – paid training A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days, with sufficient internet access to support)
You will be working an 8-hour shift
Late shift 1-10pm
Must be flexible with working hours and weekends
MUST BE Within driving distance to the office
Must be available and willing to work a hybrid schedule
What we offer At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
Competitive starting salaryHealth packageContinuous training & supportCareer progressionEmployee Engagement initiativesCasual dress codeFree parking
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