ID de vacante: 2739283 | Twitch Australia Pty Ltd - J16
If you are interested in this position, please apply on Twitch's Career site here.
About Us:
Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities.
About the Role:
Twitch Customer Trust is at the core of our efforts to keep Twitch a welcoming and safe place for global creators to build a diverse, inclusive and supportive culture for all of Twitch's community members. We are looking for a Sr. Analyst in the Asia–Pacific (APAC) region to join our growing global team who is passionate about solving issues and mitigating harmful content for our community. As Sr. Analyst, you will review and resolve customer support requests and investigate reports using a variety of internal systems, CRMs and data analytics tools. You will support a variety of Twitch users while ensuring they have the best possible experience.
You can work either onsite at Twitch's Sydney office (Amazon office) or remote in Australia.
You Will: Report to your direct manager based in the APAC region and work with global peers. Work rotating shifts as part of a globally-dispersed 24/7/365 team (including weekend and holiday coverage). Contribute to both Trust and Safety and Customer Experience operations, including resolving customer problems within the target service levels. Identify trends by using internal tools, CRM, and data analysis tools to take proactive measures. Conduct objective, unbiased, evidenced-based investigations. Uphold company values and aim to always improve the platform and community experience. Perks: Corporate Health Insurance & Life Insurance or Private Medical Insurance Dental, Vision & Life Insurance Superannuation or Pension Plan Maternity & Parental Leave Paid Time Off & Holidays Commuter Benefits (only for onsite employees) Amazon Employee Discount Minimum Requirements: BA/BS degree or Associate's degree or applicable work experience 3+ years of experience in Customer Experience, Tech support, or Trust and Safety field Demonstrated experience with and delivery of exceptional customer experiences Resilient to offensive or disturbing behavior, language, and content Data-driven approach to execution Work well in a globally distributed team environment Knowledge of Twitch and the Twitch community Experience as a broadcaster on Twitch or a channel moderator Proficiency with a second language: Japanese, Chinese, or Russian Proficiency with JIRA, GitHub, Salesforce, Tableau, SQL, and different broadcasting software
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