NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Responsibilities
Work with colleagues & cross-functional teams in an Agile environment to produce and own business user requirements, functional specifications and business cases
Support the end-to-end digital process, from design through to development, testing and implementation, ensuring that digital deliverables meet business requirements and are fit for purpose.
Work closely with the UI/UX designers, ensure that UI & UX are designed properly and meet the business requirements.
Work closely with application developers and project managers to plan, design, and implement mobile applications that meet business requirements.
Analyze and specify new features and changes of existing features as well as interface level requirements: field mappings, field gap analysis
Engage with business users, understand the problem statement, and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identifying opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys, etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best-in-class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best-in-class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modeling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
Work with multiple product owners to write & develop clear, non- implementation-specific epics, user stories and acceptance criteria
Support and contribute to the metrics-driven culture within our function
Experience and skills required
Experience working in relevant environment/s, i.e. Mobile/Digital change
Strong analytical, conceptual, and creative skills to navigate complexity and rapid changes
Experience in UX prototyping to enhance user-centric design
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision-making
Experience of working in an FS advisory role, in a similar organization is a massive plus
Experience in documenting a business case, business process modeling, and requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice-driven
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
#LI-EMEA