THE ROLE: This position leads the Employee Relations (ER) and HR Ops function for the EMEA region (22 countries). The role leads the team to improve employee experience, ensure ER operational excellence and compliance, while improving HR efficiency. The position reports into Corporate Vice President of Global HR Shared Services and is a member of HR Shared Services Leadership team. This leadership role manages a team of 7-10 employees (including managers and individual contributors) across the region.
THE PERSON: The successful candidate will demonstrate a high degree of collaboration and initiative, as well as critical and objective judgment in providing guidance, support and recommendations to resolve employee relations concerns and support a diverse and inclusive culture and work environment. This position requires both hands-on and strategic expertise, with a next-level customer service orientation in all aspects of execution.
KEY RESPONSIBILITIES: Provide regional leadership to the EMEA Employee Relations and HR operations team.Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap.Act as objective and trusted advisor for both employees and management across the region.Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment.Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way. Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable. Partner with legal counsel as needed.Lead and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience.Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions. Ensure local legal compliance in areas such as contract and personnel file management.Lead or participate in the development and implementation of new policies and procedures.Partner with Business Partners, Centers of Excellence (COEs), internal and external legal counsel, Compliance, and other internal investigative bodies, as necessary to reach an effective resolution for employee matters.Provide insight and interpretation to managers and employees regarding relevant employment principles and complex employee relations issues, especially those requiring an explanation or interpretation of employment law, principles of effective performance management, workplace investigations, and critical incident management.Identify gaps in process, policies and practices; lead cross-functional teams to close gaps and optimize policies, processes or programs.Lead, manage and develop team for high performance on ongoing skill and career growth. Ensure clear roles, responsibilities, goals and feedback for success.Contribute to a culture of continuous improvement; be bold in driving change.PREFERRED EXPERIENCE: Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management.Strong people leadership skills focused on coaching and collaboration.Experience leading complex projects and organizational change, driving operational excellence and improved employee experience.Exceptional verbal and written communication skills in English.Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment.Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders.Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen.Objective and trusted advisor; credible employee advocate with the ability to work on a global team and manage remote employees.Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint.Ability to travel, on limited basis as needed (15%).ACADEMIC CREDENTIALS: Degree within Business/ HR or related field.Post Graduate degree / MBA preferred.LOCATION: Dublin, Ireland
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