Senior IT Support Technician Who we are: SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM's global Product and Technology organization.
SiriusXM's new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM's streaming and in-vehicle audio entertainment platforms.
What you'll do: Setup, configure, and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices, and related hardware/software.Directly managing customer escalations to a successful conclusion.Maintain all necessary hardware and software inventories for all corporate devices.Modeling responsiveness & integrity in all customer communications.Process software installation requests through manual installation and automation tools such as SCCM and JAMF.Analyze, troubleshoot, and repair corporate devices, including computer peripherals and mobile devices.Support and maintain user account information, including provisioning new accounts and new access through security and system groups.Collaborating with other departments and professionals in the development of IT systems.Maintain the integrity and security of all company data.Enforce policies and procedures for the use of technology within the organization.What you'll need: Bachelor's degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.4 to 6 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.ACMT and/or ACiT certification desirable.Windows OS and hardware knowledge.Apple iOS / Mac OS and device hardware knowledge.SCCM and/or JAMF use for centralized management of devices.Google Drive Support use and knowledge.Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).Proven ability to support virtual desktops and applications (Citrix). Experience with ServiceNow and Active Directory User/Computer Account administration.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
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