Senior Operations Manager, Membership Services Operations

Senior Operations Manager, Membership Services Drive the performance of the Membership Services Delivery Team to enhance member satisfaction.Location: Limerick, Ireland
Job Tags: Operations
About The Role The Senior Operations Manager will lead and inspire a team of Operations Managers and Team Managers to ensure high performance in Membership Services.Responsibilities include conducting regular shadowing sessions to assess quality and efficiency, while identifying training needs.The role involves fostering a positive and inclusive team culture to enhance both employee and member experiences.The manager will drive team performance to meet key operational metrics, focusing on member satisfaction and service quality.The position requires developing and optimizing service delivery processes to scale operations effectively.Qualifications The ideal candidate will have over 7 years of experience in operations management, with a minimum of 3 years in a leadership role managing other managers.A strong background in driving performance in member or customer-facing teams, particularly in tech or subscription-based businesses, is essential.Excellent analytical skills are required to utilize data for decision-making and process improvements.The candidate should possess outstanding communication and interpersonal skills to effectively manage teams and collaborate across various functions.Experience with process improvement methodologies such as Six Sigma or Lean is a plus.
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