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Senior Technical Support Manager - Integration ToolsYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business.
About the Team It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. Our global support team works closely with product management, development, and quality assurance teams to ensure we're providing our customers with an outstanding experience.
About the Role As a Technical Support Delivery Sr Manager, you will lead a team in providing technical support to customers and consultants on complex products and applications. You will also collaborate with Engineering teams in diagnosing and troubleshooting highly technical software issues and communicate with multiple stakeholders through resolution.
About You Basic Qualifications 6+ years leading a technical team and/or experience with managing software engineering teams.8+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications such as Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, or Cornerstone.Other Qualifications Understanding, and enforcement of, case handling processes and escalation procedures.Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations).Ability to proactively identify trends and drive improvement/scaling initiatives to address those trends.Strong Incident/Crisis management experience.Ability to generate a sense of urgency and rally appropriate resources.Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills.Ability to mentor, coach and lead a team to success.Prior experience with HCM or other enterprise software applications.Prior experience with technical integrations.Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes.Ability to balance multiple priorities and communicate across diverse teams within the organization.Demonstrate resilience and innovation when faced with tight resolution timeframes and conflicting/opposing priorities.Ability to be in office at least 50% of the time.Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
About Workday At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do.
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies.
Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at ******.
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