Service Administrator Citywest

Our client is based in Citywest Business Park and is currently recruiting for an experienced Service Administrator to join their team.
This is a 12 month contract initially with a view to permanency.
Immediate start.
Salary is €40k.
(Great package if role goes permanent).
DUTIES OF THE ROLE :
Part of a team of staff who handle inbound calls and emails from customers.Resolving customer queries, administrative requests and logging customer call-out requests.On a daily basis prepare customer invoices for reactive calls and Planned Preventative Maintenance(PPM).Price all service quotations and service-level agreements(SLAs) appropriately to ensure correct margins achieved.Communicate service invoices and quotations with customers – by e-mail or customer portal where required.Follow-up any outstanding Service Quotations with customers to obtain approval to proceed with work or close off jobLiaise with Group and 3rd party suppliers on parts pricing, supply and lead times.Assist in the day-to-day planning of technicians' work schedules, and providing back-office support to allow them to fulfill orders.Maintain positive relationship with customers and ensure they are kept informed of job status.THE IDEAL CANDIDATE :
Experience using Microsoft365 suite of apps including Excel.History of using accounting and ERP software including Sage, Microsoft AX or equivalent.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment and to tight deadlinesExcellent administration skills and attention to detailUnderstanding of invoice admin process including sales orders, purchase orders
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