Position: Service Controller/ General AdministratorLocation: Dublin Contract: Permanent, Full TimeSalary: €27,000 per annum, Paid Monthly.Reporting to Administration ManagerJob PurposeThe purpose of this position is to fulfil duties requested by your immediate manager/supervisor as well as all Administration and Clerical duties required.Requirements:To be considered for the Service Administrator position you will ideally have the following; Previous exposure working in a similar role or in an administration role.
Ability to maintain a high level of accuracy whilst meeting deadlines.
Excellent communication skills both written and verbal as well as having the ability to deal with both internal and external stakeholders.
Competent in Excel and Word.
Strong commitment to delivering customer excellence.
Strong organisation skills to effectively manage and prioritise workload.
Good eye for detail with a high level of accuracy.
Ability to work within a team environment.
Key responsibilities Interact with customers and provide a high standard of customer service and liaise with customers to book service work (as required by the customer) Dealing with email and phone queries in a timely manner Act as a point of branch contact for service personnel Update documents to customer portals for example MyRentokil Proactively interact with Management and other branch staff with regard to service and customer related issues.
Deal with customer service related queries in an efficient manner.
This type of contact must be logged on the ICABS database.
Forward any sales enquiries to the branch sales team.
Compile service reports for Supervisor and Manager - Preparing reports in a clear, concise manner, containing all relevant information, where appropriate.
Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer's premise.
Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work Attend branch health and safety meetings.
General office duties.
Assist or take responsibility for any deliveries within the office/depot.
Checking and placing stock within the store area Benefits:What we offer in return, as well as joining a FTSE100, we also offer you: A competitive basic salary 20 days' annual leave (pro rata) Progression opportunities Company pension Employee Assistance Program Cycle to Work Scheme If you would like the chance to work in this exciting role for an innovative company, please apply.For more information on the Rentokil Initial family, please visit our website https://www.rentokil-initial.com/Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
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