Service Desk Team Lead – South Dublin

ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites in the Dundrum area.
The duties of the role include: Provide Level 1 remote and deskside support services to end users.Effectively manage a team of Engineers.Troubleshoot PC related problems either via phone, remote tools, or desk side support.Complete incidents and requests within SLA in a pressurized environment.Participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.Escalate unresolved issues to the designated service group or client help desk.Handle escalations from team members.Work collaboratively in a team environment.Support a variety of platforms including both Linux & Windows.Excellent communication skills, fluent in English, approachable, and a people person.2+ years of experience in a similar onsite helpdesk lead position.Experience with change control (ITIL best practice or ITIL foundation certified).High level of motivation and focus on daily tasks.Demonstrate IT competencies in the following areas:
#J-18808-Ljbffr