What you can expect As Services Delivery Manager, you will create a strong governance approach for both internal delivery and partner delivery. You will act as point of contact for our delivery partners and ensure they are fully resourced to drive project delivery across their associated customers. You will allocate new projects and provide oversight and support, ensuring partners uphold our certification requirements. You will monitor overall performance and ensure that CX KPIs are met.
About the Team The Workvivo CX Operations & Enablement Team supports all functions within the CX Organization including Onboarding, Customer Success, Customer Support, Renewals, Service Sales and Expert Services. Workvivo leverages the expertise of our global partner network to support the implementation of our platform. As Services Delivery Manager, you will manage partner relationships with our Certified Onboarding Partners.
What we're looking for: 5+ years of client-facing experience in a high-performance SaaS or Services company. Excellent presentation and communications skills - written, verbal, one-to-one, group, formal presentations. Experience with establishing a governance framework for services delivery. Experience working with and supporting partners. Experience with project management and technology implementation. Problem solving skills, with a strong ability to process and synthesize information. Passion for customer experience, ensuring partners champion our values. Ability to work effectively and manage multiple projects and tasks concurrently. Ability to build internal relationships and drive trust with internal teams. Fast learner with ability to work in a fast-paced environment. Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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