The company focuses on an AI-first customer service platform aimed at transforming interactions between businesses and their customers. The machine learning team is tasked with defining and researching new ML features, rapidly prototyping solutions, and converting offline algorithms into production models. They prioritize collaboration with Product and Design teams, aiming for a product-centric development approach. Their work spans a range of machine learning applications, emphasizing real customer impact and fast iterations.
Required Qualifications and Skills Candidates are expected to have a combination of skills and experience in a production environment, specifically in the design and architecture of distributed systems. A minimum of seven years of experience in machine learning and familiarity with deploying ML-powered features is expected. Applicants should possess excellent engineering and programming skills along with a Bachelor's degree in Computer Science or a related field. The presence of additional beneficial attributes includes advanced education in relevant fields and practical knowledge in statistics.
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you've spent decades striving for:AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
Share & DisclaimerShare this jobDisclaimer: Job and company description information and some of the data fields may have been generated via GPT-4 summarisation and could contain inaccuracies. The full external job listing link should always be relied on for authoritative information.
#J-18808-Ljbffr
