Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition so as a key member of the CPM Dulux team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a client-focused mindset is essential for success in this role.
Based primarily in the Cork and Muster area, the focus of this role is to support our client by delivering exceptional service through best in class merchandising, brand promotion and reporting.
The Primary Responsibilities for This Role Are:Provide coaching and development for the team of merchandisers in your areaSupport and lead the Team in Field Manager's absenceManaging team KPI's to ensure all regional staff are achieving targetsEnsure the Team are conducting compliant activity at all times in accordance with internal, external and client guidelines and expectationsMerchandising all relevant stock in store to ensure displays are fully stocked and laid out as per planogramQuality control to ensure all stock is displayed correctly, displays are clean, and any POS is fully stocked and visibleRelationship building and strong communication with the in-store contacts to build positive working relationships on behalf of CPM and Dulux. Also answer customer queries while working on the shop floorReporting to complete simple reports on work completed, including photos and some orderingMaintain planograms & displays, ensuring that any agreed space and shelf layouts are adhered to in storeMonitor distribution & availability, ensuring that there are sufficient amounts of stock on display at all times with particular emphasis on core linesDeliver core client and company KPIs to ensure the success and sustainability of the Team including 100% call coverage, quality and compliance and reportingLead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standardsHeighten awareness of the client's brands in any given location and ensure high product visibility and quality on all productsBuild in-store relationships to promote CPM and the client with the key contactsProvide accurate reporting through tablet and phone technologyUndertake to learn new ways of working to support evolving company needs and client expectations, and support the Field Manager to positively influence the Team.Support recruiting, onboarding and training of new staff as requiredUndertake any other duties and responsibilities as instructed by your line managerRequired Experience & Competencies:QualificationsMerchandising and/or hardware backgroundComputer Literate – ability to send photos via email and fill in and send reports/audits as requiredAn understanding of Home Improvement / DIY market would be an advantage, but not essential as full training will be providedAbility to undertake physical activity as this role will involve lifting and moving some heavy productsFlexibility to complete additional work at peak timesEssentialConfident communicator across all media types; able to motivate and influence othersKeen understanding of merchandising and/or the hardware industryStrong focus on results and achieving targets daily, weekly and monthlyTeamwork orientated individual able to share best practice and add to positive team dynamicStrong analysis and judgement skills to prioritise and focus on best opportunitiesPassion for field-based working, with an ability to both work autonomously and create strong relationshipsMotivation to complete consistently excellent merchandising services for our client, to meet and exceed agreed targets on client service, execution and reportingHighly driven with enthusiasm to meet challenging but realistic targets and to excel under demanding pressureTrustworthy, professional and reliableSelf-motivated and flexible in approach to work practicesAn excellent team player who will thrive on working closely with the team to meet challenging but achievable targetsCommitment to continual personal and team developmentStrong time management and organisation skillsFull driving licenceDesirableExcellent verbal and written communication skillsInitiative and ability to perform independently and without direct supervisionProblem solving skills and a drive to identify and implement new ways of workingCommunication SkillsAbility to communicate effectively with people from different business areas including store managers, client contacts, customers and colleaguesExcellent communication and interpersonal skills to create and build positive relationshipsAbility to verbally express oneself clearlyAbility to influence decision makers to the benefit of CPM and clientsBenefitsFlexible working conditions with a high degree of autonomyCompany vehicle and fuel cardOpportunity for fast progression and increased responsibilityMobile phoneMeasures of Success100% call coverage of assigned call file100% of call coverage for team in designated areaFull and accurate reporting on assigned system with photos and additional information included as required0 upheld complaints on quality or complianceIdentify and communicate one new or improved way of working which will add value to the client and/or improve CPM ways of workingFull and accurate reporting on assigned system both personally and from your Team, with photos and additional information included as required
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