Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, and a strong customer focus.
You will create a dynamic working environment managing and motivating team members to spearhead the changes required with a customer-first approach.
This role is based in the Galway office and is full-time.
It is an onsite role.
Digital First Approach: Identify smarter ways of working that move towards a digital customer journey. Embrace the new ways of working within our new digital platform and support the wider teams. Ensure compliance is adhered to at all stages of processes. Provide weekly reports on team activity and performance. Meet company targets in relation to carbon footprint reduction. Team Management: Management of the personnel and workload of the team. Work to maintain good team morale. Conduct monthly 1-2-1's and implement development plans for agents where necessary. Identify training requirements for individual team members. Maintain an excellent team work ethic; TMS to be updated and maintained. Build cross collaboration between the Existing Business Support and other departments. Work closely with other Client Services Team Leads to ensure operational efficiency. Operational Management: Ensure that each month is completed in a timely manner and reports/updates submitted on time to division management. Ensure capacity planning is in place and is adequate to meet the business requirements. Maintain use of existing SOPs and work with QA manager to implement new SOPs when required. Ensure phones are staffed to adequate levels and rosters are adhered to. Compliance: Comply with all management audit requirements. Ensure compliance standards are met within the team. Requirements: CIP Qualification Preferred. Demonstrate the ability to manage, lead, and develop a team. Demonstrate strong technical & product knowledge. Possess a can-do attitude and the ability to adapt to and embrace change. Have excellent communication and strong leadership skills. The ability to prioritize workloads and adapt to unforeseen events. A high degree of personal organization and a structured approach to time and resource management. Commitment to their own professional development. Comply with the Central Bank's Minimum Competency Requirements. Person Specification: Previous experience as a Team Leader/Supervisor is preferred. Minimum of 2 years relevant experience. Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses. The ability to prioritize workloads and adapt to unforeseen events. A good degree of personal & team organization and a structured approach to time and resource management. Commitment to their own professional development. Work always with a customer-first approach in line with Arachas culture, seeking out innovative ways to make improvements.
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