Leading a growing team in a fast-paced changing environment, the Team Lead of Client Services Personal Lines.
The individual needs to be a highly motivated individual with energy, drive , excellent communication skills, with a strong customer focus to lead our Client Services team in Personal Lines.
You will create a dynamic working environment managing and motivating team members enabling them to spearhead the changes required working with a customer first approach.
This role is based in the Galway office and full time.
It is an onsite role.
Digital First Approach: Identify smarter ways of working that move towards a digital customer journeyEmbrace the new ways of working within our new digital platform and support the wider teamsEnsure compliance is adhered to at all stages of processesProvides weekly reports on team activity and performanceMeet company targets in relation to carbon footprint reductionTeam Management: Management of the personnel and workload of the teamWork to maintain good team moraleConduct monthly 1-2-1's and where necessary implement development plans for agentsIdentify training requirements for individual team membersMaintain an excellent team work ethic TMS to be updated and maintainedBuilding cross collaboration between the Existing Business Support and other departmentsWork closely with other Client Services Team Leads to ensure operational efficiencyOperational Management: Ensure that each month is completed in a timely manner and reports / updates submitted on time to division managementEnsure capacity planning is in place and is adequate to meet the businesses requirementsMaintain use of existing SOP's and work with QA manager to implement new sop's when required.Ensure phones are staff to adequate levels and rota's are adhered toCompliance: Comply with all management audit requirementsEnsuring compliance standards met within the teamRequirements: CIP Qualification PreferredDemonstrate the ability to manage, lead and develop a teamDemonstrate strong technical & product knowledgePossess a can-do attitude and the ability to adapt to and embrace changeHave excellent communication and strong leadership skillsThe ability to prioritise workloads and adapt to unforeseen eventsA high degree of personal organisation and a structured approach to time and resource managementCommitment to their own professional development.Comply with the Central Bank's Minimum Competency RequirementsPerson Specification: Previous experience as a Team Leader/Supervisor is preferredMinimum of 2 years relay experiencePossess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.The ability to prioritize workloads and adapt to unforeseen eventsA good degree of personal & team organization and a structured approach to time and resource managementCommitment to their own professional developmentWorking always with the customer first approach in line with Arachas culture Seeking out innovative ways to make improvements
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