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Vacancy Number: 25605
Business
Job Type: Full-time
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position Description The primary role will involve supporting the Team Leader of Data Collection in various operational tasks within the section. In addition, there will be an opportunity to work closely with associated areas within ESB Networks such as Retail Market Services (RMS), Database, Meter Registration Service Operator (MRSO), Smart Metering and Revenue Protection. This role would suit an ambitious self-starter, interested in working in Wilton, Cork and intent on developing a career within ESB Networks.
Key Responsibilities Working as part of a highly motivated multi-functional team to ensure the integrity of data in our database.Managing Contractor meter reading activities on a day-to-day basis.Validating Meter readings received in a timely fashion to support billing deadline with the Marketplace.Engage with Suppliers, customers and support contractors to reduce sites with a Long term no access across meter points.Resolve customer queries and complaints in line with our customer charter.Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self.Liaising closely with other business functions within Retail Market Services and ESB Networks.Work in accordance with agreed guidelines, policies and procedures.Demonstrate flexibility and adaptability to change.The successful candidate will be involved with all aspects of the above work.Experience and Qualifications Either a Third level qualification or equivalent work experience is essential.Excellent communication skills and an ability to work effectively in a team.Attention to detail is critical.Excellent communication skills with a strong emphasis on customer focus and stakeholder management.Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.Ability to make & implement decisions to achieve best practice.Willingness to learn and develop.Strong teamwork skills.A high level of commitment and flexibility.Knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS.Strong IT Skills incl. Microsoft SharePoint, Excel and Word.Location Wilton, Cork
ESB is committed to offering flexibility in ways of working and we call that Smart Working – combining digital tools with a culture of trust and empowerment to enable flexible and remote ways of working.
The successful candidate may combine remote/smart working within the jurisdiction, with attendance at base for in-person collaboration, the frequency of which is agreed with the manager and subject to ongoing review.
Reporting to Why ESB? Opportunity to lead and operate on frontline of Ireland's transition to net zero future.Embracing & facilitating a Smart Working Future / Hybrid Working.Career development through mentoring, and training.Corporate Social Responsibility Opportunities.Active Social & Sports Clubs.Networking opportunities.Credit Union.Generous Pension Contributions.Access to Staff Well Being programmes.Generous parents leave entitlements.Great team environment working to our Core Values – Courageous, Caring, Driven and Trusted.ESB has a comprehensive Diversity and Inclusion Programme.Starting from €31,000 per annum.
24th September 2024.
Final Selection Candidates called to interview will be advised of the outcome of the Selection Process by email.
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******
If you have any queries in relation to this job, please contact ******
Your application will be held in reserve for 6 months should you be suitable for the role.
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