Team Manager To drive sales in your department while delivering a great customer experience and store environment. Collaborate with the store management team to support the daily running of the store and develop a high performing and engaged retail team.
Reports to: Department Manager / Assistant Manager
This role will:Motivate and organise your team to provide exceptional store environment and customer experience while optimising sales.Key Responsibilities:Sales & Customer ExperienceUse all available data to gain full knowledge of your section/department's performance to drive sales and meet targets.Manage stock file accuracy in your allocated section/department by using all available information.Drive improved availability in-store with a consistent focus on size and option control to meet customers' expectations.Responsible for commercial planning, period layout plans and planograms for your section/department.Support colleagues to create commercial and inspiring displays in your section/department which enhance the customer experience attracting footfall and sales.Carry out daily task allocation and daily rosters so that all Retail Assistants in your section/department are fully effective and engaged.Manage the Tills and Fitting Rooms area when required to provide a fast, friendly and efficient shopping experience that delivers our customer promise.Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management.PeopleOrganise and guide Retail Assistants in your section/department with a focus on developing their skills and knowledge to provide a great customer experience.Motivate and engage the Retail Assistants in your team with an emphasis on employee experience, wellbeing, recognition and communication (Primark Way of Communicating).Provide 'in the moment' coaching and training on the way of working with ongoing observation and feedback.Assist with recruitment, on-boarding and development of Retail Assistants to create a high performing and engaged team that consistently delivers against standards and policies.Support with Employee Relations queries with a view to resolving issues at the lowest possible level.Carry out performance management activities with Retail Assistants, including absence management.Communicate and promote Primark's ethical, environmental and charitable initiative 'Primark Cares'.Effectively manage the performance of your team through regular feedback to support a culture of continuous learning and improvement and to deliver great customer service.Leverage the performance and potential of your team by identifying and improving talent with regular feedback.Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence.Operations / Cost ControlOversee gap ordering and review orders before they are placed for your section/department.Optimise stock levels to maximise sales in your section/department, through effective use of the Stock Replenishment System (PSR).Manage all pricing in line with the Primark Pricing Principles guide, e.g. Monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed.Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility, including availability for emergency call outs.Support the daily running of the store by adhering to all Primark's policies and procedures.Skills & ExperienceExcellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.Good commercial awareness and understanding of local trading patterns.Ability to guide and support a team to achieve results.
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