The Role My client, a well-established non-profit organisation is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15.
This is a full time, office-based, 12 month fixed term contract.
As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants.
Tasks & Duties Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests.
Escalate issues to colleagues or external stakeholders as needed to facilitate resolution.
Mission Integrity: Uphold the organisations mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods.
Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards.
Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems.
Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications.
Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisations Tenant Engagement Strategy and foster tenant awareness.
Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers.
Update systems such as Civica Cx with accurate rent arrears actions.
Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries.
Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly.
Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency.
Community Engagement : Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service.
Operational & Safety Tasks : Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans.
Experience, Knowledge & Qualifications A minimum of two year's experience in a client-services or complex customer service role.
A third level qualification in business administration, social/property or equivalent.
Excellent customer service and administrative skills.
Excellent interpersonal skills with a strong customer focus.
Excellent communication skills both written and verbal.
Experience of voluntarism, community participation, or social entrepreneurship is highly desirable Candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina on 086 127 5159