We currently have a vacancy for a Trainee Shift Manager in our store.
This is a full-time role and successful applicants must be fully flexible to work hours to meet the store requirements.
Must be available for evenings and weekends.
You will be working as part of a dynamic team reporting to the Store Manager.
You will support the Store Manager in ensuring the store operates efficiently and professionally thus ensuring exceptional store performance and exceptional customer service.
SupervisoryAssist in the supervision of the retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate levelEnsure high quality and consistent customer service is provided at all timesAssist in the supervision of the effective induction and training of employeesAssist the Store Manager in the effective management of retail sales team performanceCustomer CareEnsure customers receive high quality and consistent service at all timesDeal with and rectify customer complaints in an effective and pleasant manner and ensure that all complaints are reported in the appropriate mannerBe involved in necessary store improvements following customer complaintsOperationsEnsure housekeeping in the store is maintained at an optimum levelAssist in the implementation of in-store sales and promotionsCommunicate with retail sales team regarding in-store sales and promotionsEnsure the appropriate cash register and cash handling policy is adhered toEnsure that best practices are in place in the department including merchandising standards/store setup & finish and the running of promotions.Stock ManagementOrdering of stockAssist the Store Manager in preparations for stock take and supervise where appropriateAssist the Store Manager in minimising stock loss through wastage, damages and pilferageEnsure food management and waste systems are adhered to by retail sales teamCheck to ensure adequate stock is available for customer needsEnsure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stockLegislation & SecurityEnsure secure opening and closing procedures with the Store ManagerAssist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislationEnsure potential hazards in the store are identified and reduced or where possible removed/eliminatedWork with Store Manager to ensure Health & Safety checks are conducted and actioned accordinglyGeneralKnow and understand company policies and procedures and ensure they are implemented effectively by retail sales teamAchieve targets as agreed with Store ManagerEscalate issues to Store Manager as appropriateCommunicate with the Store Manager on an ongoing basisUndertake other additional duties as may be assigned by the Store ManagerWe OfferFlexible SchedulesFlexible Working HoursCompetitive Hourly RateTraining and DevelopmentCareer Progression OpportunitiesApprenticeship in Retail Supervisory ProgrammeFurther EducationFree ParkingMinimum RequirementsRetail experience requiredAbility to work on own initiativeExcellent interpersonal skillsPassion for providing excellent customer servicesUnderstanding of employment, health & safety, HACCP, and consumer legislationCommitted to continually improving standardsSelf-motivated & ambitiousComputer literate
#J-18808-Ljbffr