Job Description - Triage Support Work - Process Associate – English – On Site Dublin (HMS053844) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Role Overview:
Inviting applications for the role of Triage Support Work - Process Associate – English – On Site Dublin. You will help Genpact build automation solutions which are scalable and consistent across global deployment.
ResponsibilitiesTriage all the bugs coming from dogfooding, internal QA, crashbot, flytrap, customer reports, and other channels across product line of VR (including Quest 2, Quest Pro, Stinson, and future product lines) and AR (Stella, Supernova, & future product lines).Provide triage services on user bug reports with minimal actionable details by running wider scenario coverage, A/B testing, and applying critical thinking to make bugs actionable for engineers.Monitor release health by flagging launch-blockers and top issues across product lines of VR & AR. Improve triage efficiency through buggins, automation efforts, and improved documentation, tooling, and logging.Manage feedback groups through at least one of the following mechanisms: structured triage, replying to posts, or providing high-level insights on a regular cadence.Minimum QualificationsValid Years of Experience.Preferred QualificationsStrong technical skills with basic coding fluency in at least one major programming/scripting language.Experience in command line tools and ability to review logs, derive root causes of bugs, develop test cases and plans, etc.Strong critical thinking and deductive reasoning.Strong communication skills with an ability to engage with stakeholders in a customer-centric way.Experience in customer service, help desk, support, or other technical roles.Familiarity with the gaming ecosystem and game design (object-oriented programming, designing in a 3D space, etc.).Understanding of the software development process.Experience with commonly used bug tracking software such as Jira, Bugzilla, Mantis, etc.Graduation from a coding academy or equivalent experience.What Can We Offer?Attractive salary.Work in a multicultural environment.Various trainings (initiating, soft skills).Possibility of development.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way.
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