Trinity College Dublin | Executive Education Programme Manager

The Purpose of the Role The Executive Education Programme Manager will be responsible for the programme management of multiple Executive Education programmes, ensuring high-quality customer experience, performance, financial and quality assurance goals are met.
The post-holder will contribute to the growth and development of the Executive Education unit, ensuring programmes generate return on investment while providing a level of service that meets clients' needs.
Context Trinity Business School is at an advanced stage of a transformative high growth strategy which began in 2016.
Since then it has been one of the fastest growing Business Schools in the developed world and has grown by 150%.
It has AACSB, AMBA and EQUIS accreditations, placing it amongst a select 1% of business schools in the World who are triple accredited.
The delivery of the Trinity Business School strategy involves growth driven primarily through the development of new degree programmes and the expansion of executive education activity.
The TBS Executive Education team provides cutting-edge open enrolment programmes and bespoke customised leadership development programmes to individual professional learners as well as leading Irish and international organisations from across business, government and the non-for-profit sector.
Programmes are delivered by faculty and leading industry experts.
As part of the 2020-2025 strategic plan, Trinity Executive Education has seen significant growth in its portfolio and has won international awards for the delivery of innovative leadership programmes.
The Executive Education Programme Manager will be instrumental in continuing our growth by providing a professional and fit-for-purpose customer-centric programme management service in line with international competitors.
The Executive Education Programme Manager will have exceptional organisational, problem-solving and decision-making skills with extensive project management experience.
Strong communication and interpersonal skills to develop collaborative working relationships with internal and external stakeholders are essential.
Importantly, the postholder will manage client relationships with key organisations, ensuring client satisfaction metrics and financial targets are met.
The Executive Education Programme Manager will form part of the Programme Management Team and will report to the Executive Education Operations Manager.
A flexible approach to working hours will be required as at certain times the demands of the post will exceed normal office working hours.
The Programme manager will be expected to deliver programmes in person on campus or at alternative locations in Ireland and Europe, online or in a hybrid mode.
Main Responsibilities Responsibility for programme management activities, liaising with internal and external stakeholders, and ensuring performance, financial and quality assurance goals are met.
Research, solution-design and implement an effective, efficient and fit-for-purpose professional support service for executive education participants, corporate clients, faculty staff and external lecturers.
Manage the administration of Executive Education programmes from registration through to completion (timetabling; processing of examination results; collating course materials; maintenance of module records; liaising with external lecturers and preparation of transcripts); Manage logistics involved in ensuring clients enjoy a positive educational experience.
Generate operating budgets for each new Executive Education programme incorporating expected revenues and costs, and carry out post-programme reconciliation; Prepare and report on metrics and outcomes for Executive Education programmes.
Manage the evaluation process for Executive Education programmes and events to ensure quality assurance and to support programme enhancement; Assist the Director and other members of the Executive Education Unit in client development activities.
Contribute to the implementation of the lead generation strategy and roadmap to support recruitment.
Assist the Operations Manager in projects aimed at the continuous improvement of operationalsystems and processes in the unit.
Contribute to the accreditation and quality assurance process by gathering, reviewing and maintaining accreditation data and producing related statistics for inclusion in accreditation submissions; Act as Committee Secretary for Executive Education Committees as required and implement actions arising from the decisions of the Committees; Perform other duties that will arise from time to time and as directed by the Dean of the School and Head of Business Development & Operations.
Person Requirements The role-holder will require the following knowledge, skills and attributes for successful performance in the role.
Qualifications Hold a third level qualification at degree level (essential) Project management certification and/or experience (essential) Knowledge Knowledge of the business education sector (essential).
Awareness of international best practice with respect to Executive Education programmes(essential).
A thorough knowledge of College regulations, in particular, academic programmes and student-related regulations (desirable).
Experience At least five years professional administrative experience (essential) preferably in aninternational Business School environment (desirable); Experience in driving operations and finances toward set revenue objectives (essential); Project management experience and/or certification (essential); Experience with online education delivery (desirable); Demonstrated experience in process development and improvement (essential); Experience in the provision of high caliber customer support (essential); Excellent IT skills (essential) including experience using CMIS and SITS (desirable); Experience fostering collaborative working relationships across a diverse range of stakeholders(essential); Ability to think creatively to develop initiatives that will enhance the client experience(essential); Experience of working to tight deadlines, multi-tasking and managing different and conflicting demands (essential).
Skills & Competencies Excellent organisational skills Excellent interpersonal skills and service-mindedness with the ability to interface collegially and effectively with others and foster good working relationships (essential).
Proficient computer skills with a high-level of competency in MS Office packages (Word,PowerPoint, Excel) (essential) as well as experience using CMIS and SITS (desirable).
Ability to operate flexibly within a busy work environment and be able to shift focus whenrequired (essential).
Ability to transform data into actionable, strategic decisions Has a can-do attitude and is committed to the aspirations of TBS (essential).
At Trinity, we are committed to equality, diversity, and inclusion.
Trinity welcomes applications from all individuals, including those applicants with disabilities, those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities.
We also welcome international applicants including those whom have been displaced due to war.
Trinity College Dublin is Irelands premier University.
We are an EU Sustainable Gender Equality Champion and we hold an Athena Swan Silver award, recognising our ongoing work to advance gender equality both within Trinity and in the Higher Education sector.
Trinity is committed to supporting work-life balance and to creating a family-friendly working environment.
Skills: project management customer service admin