This is a key role supporting the business in the provision of comprehensive underwriting administrative support in all aspects of the underwriting and servicing of inspection and insurance existing business, enabling the team to achieve business growth and revenue targets.
The postholder will be required to undertake this role in line with the Company's culture of service excellence and high technical standards.
Key Responsibilities: Provide a high standard of administrative and underwriting support to the team, enabling a highly efficient 'Customer First' service to all internal and external customers. Collaborate with team members to assist in the achievement of service and operational KPI's. Contribute towards the achievement of profitable growth and revenue by proactively supporting the team in its growth and revenue strategies. Identify new innovative approaches to maximize new and existing business growth in line with business plans. Proactively manage a caseload in line with assigned authority level and effectively underwrite existing business cases, including analysis and compilation of data for referrals. Prioritize own renewal allocation, maintaining case retention and rates, and identifying cross-selling opportunities so that team targets are achieved. Process adjustments accurately and promptly to ensure customer requirements are met. Proactively obtain underwriting surveys, ensuring thorough understanding of requirements and taking appropriate action as required. Develop and maintain effective trading relationships with customers through regular contact and underwriting support in line with defined customer growth and revenue plans. Work collaboratively with team members to ensure effective loss ratio control by adhering to business-wide underwriting processes and strategies. Support and work collaboratively as directed with the Customer Trading Hub Managers to prioritize workloads within the Customer Trading HUB to achieve good customer outcomes. Effectively manage and resolve broker and client queries in line with agreed internal and external SLA's, escalating where appropriate to ensure high levels of customer satisfaction and maximize customer retention. Actively utilize current binding authorities, ensuring continuous professional development is undertaken to develop technical/underwriting knowledge and skills to ensure the needs of the team, the business, and its customers are achieved. Responsible for populating and updating HSB's CRM (Microsoft 365 Dynamics) with all activity and business interactions. Attend relevant industry and market-specific events, conferences, and networking activities to raise HSB's profile and market presence. Ensure compliance with all internal, industry, and regulatory requirements at all times. Undertake any team or business-wide projects as required and commensurate with the role. Key Skills & Experience: Collaboration and teamwork. Working knowledge of department processes and procedures. Strong organisational skills. Qualifications & Educational Requirements: Progression towards CIP Certificate in insurance. A snapshot of some of our benefits:
Employer Pension contribution of 13%. Annual bonus. 25 days annual leave (plus bank holidays). At HSB Group (including Premier Guarantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better.
Embracing the power of DEI is at the core of who we are.
We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.
Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process.
You can request an adjustment by speaking to your Talent Acquisition contact.
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