We are looking for experienced Warranty/Service booking advisor to join our team in Ford.
Our well-trained staff provide the highest level of service to all our customer brands.
We are located in the Sandyford Business District, near the Stillorgan Luas station.
We work in modern bright offices and provide great support and guidance for our teams ensuring they are as up to date as possible with training in the latest technologies and systems.
Please apply with your CV and outline your most appropriate experience for this role.
Please also advise your current work permit status if you are from outside the European Economic Area.
About the role: Processes warranty claims on a timely basis for the brand Processes all warranty paperwork to ensure proper documentation.
Verifies criteria required by the brand Reconciles all warranty receivables with payments through the appropriate accounting schedule.
Posts credits on computer.
Resubmits all rejected claims promptly or receives authorization to write them off.
An ability to absorb and understand technical data and explain it to our customers in a manner they can understand.
Customer Liaison: Act as the main point of contact for customers regarding warranty queries, ensuring clear communication and prompt resolution Daily data entry of electronically delivered booking (inc customer details, booking requirements) into our DMS meeting and greeting all service customers promptly and professionally maintaining up to date progress of your customer vehicles undergoing service and/or repair ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed To deal with any guest complaints, queries and suggestions quickly and efficiently liaising with other teams in the business, management, reception, sales, warranty, parts Work alongside our service advisor team Ensure job cards printed, all relevant documents attached for each week assisting with gathering customer service feedback Skills and experience: An ability to absorb and understand technical data and explain it to our customers in a manner they can understand.
Exceptional communication skills have you the ability to delight our customer at every opportunity however small the query may be?
Excellent front line customer service skills and experience at least 2 years experience in a similar role good communication, interpersonal and presentation skills good attention to detail for recording all relevant details in documentation and systems.
ability to prioritise, multi-task, manage time effectively particularly at peak times ability to work on own initiative when required or as part of a small team flexibility in your approach to work Full, valid, current driving licence for driving in Ireland If you are from outside the EEA, you will need to hold a current work permit for Ireland Reward package: Fulltime permanent contract with a leading motor group in Ireland Competitive Salary 22 days paid annual leave Manufacturer Training Contributory Pension Plan Team and individual bonus plans Access to Benefit, our discounts, learning and wellness app Employee Assistance Programme and access to a wellbeing app Sandyford is accessible by the Green Luas Line and a range of bus routes, we can provide parking for most sites.
Skills: Customer service Aftersales Scheduling admininstration communication