Multiple Locations, Romania
Date posted: Aug 27, 2024
Job number: 1761272
Work site: Up to 50% work from home
Travel: 0-25%
Role type: Technical Support
Employment type: Full-Time
OverviewIn the Customer Service & Support (CSS) team, we are looking for people with a passion for delivering customer success. As a Windows Devices & Deployment Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
This role is flexible in that you can work up to 50% from home.
QualificationsRequired Qualifications:
Experience and advanced knowledge in configuring, administrating and troubleshooting Microsoft Windows Products including Windows Server 2008/R2, Windows 7, Windows Server 2012/R2, Windows 8/8.1, Windows 10, Server 2016, and Server 2019.Experience with any of the following technologies:Microsoft Deployment ToolkitInstalling and troubleshooting Windows Update and WSUSWindows Activation and LicensingBitlocker Administration and ManagementWindows Installation and Setup Issues (In Place Upgrade)Devices and Driver Installation issues on WindowsPreferred Qualifications:
Industry experience with troubleshooting tools and log reviews.Knowledge of Datacenter technologies (Administration of Operating Systems, Virtualization, Storage, Backup, Failover Clustering, Update Services).Knowledge of Desktop technologies (Setup and Deployment, Activation, Servicing Windows, Bitlocker encryption, Devices).Knowledge of Windows debugging and Windows Internals is a plus.Language Qualification: English Language: confident in reading, writing and speaking OR fluent in German, French, Italian OR Arabic.ResponsibilitiesResponse and Resolution:
You will own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness:
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.Product/Process Improvement:
You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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