Keeper is hiring a talented Bilingual (Spanish) System Support Engineer to join the Keeper family. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.
About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Job Join an elite team of highly skilled Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Responsibilities Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customersThrive in a training centric environment helping Keeper's end users learn our suite of productsAre excited to work in a fast-paced environmentLove being "camera ready" to meet our customers over videoEnjoy solving problems and can easily prioritize tasksExcel at communication (esp. in technical mindset) and documentationsBring a "nothing is impossible" mindset but know when to ask for help from the teamMinimum Qualifications 5+ years' experience in IT management and System AdministrationBilingual fluency, ability to write, read, and speak both English and SpanishHands on experience with Mac OSX, Windows & Linux administration and troubleshootingExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Experience setting up and configuring Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsPreferred Requirements Bachelor's Degree or equivalent experienceAbility to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsWorking knowledge of PythonBenefits Onsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work Scheme (if local)Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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