Clerical Officer Grade V, Revenue Cycle | Credit Control Site Lead Full Time | Permanent Bon Secours Hospital Cork is currently accepting applications for the permanent full-time role of Credit Control Site Lead. This is an exciting opportunity to work with Irelands largest independent hospital group, Bon Secours Health System. As part of the Revenue Cycle Team, the role of Credit Control Supervisor is to control and monitor that all patient accounts are charged and invoiced correctly and in a timely efficient manner, and to manage all debt collection activities including timely cash collections, assessing credit risks and minimising bad debts. Job Profile Credit Management Implement credit policies for the BSHS and ensure adherence to credit policies throughout the Hospital. Maintain and ensure that adequate controls are met in relation to write off bad debts Minimise credit exposure by reviewing new and existing patient accounts, liaising with patients who do not have insurance cover or who have inadequate cover, setting up payment schedules where appropriate. Prepare and analyse monthly reports. Ensure that payments by insurers are posted correctly and in accordance with established timeframes. Liaise with the Booking Office regarding patients for admission who have outstanding debts with the hospital. Ensure patient enquiries regarding accounts are dealt with timely and appropriately. Liaise with the Group Business Office Manager, Finance Manager and Hospital Manager re debtor aging, problem accounts and ad hoc reporting duties. Credit Operations To supervise staff and coordinate day-to-day operations of the Credit Control Department in the Hospital Perform daily review of outstanding accounts receivables and develop and execute timely resolution action plans Monitor the performance of 3rd party collection and work collaboratively to resolve aged debt Manage instalment and direct debit payments Liaise with debt management agencies where appropriate to ensure that all relevant debtors are followed up in a timely and appropriate manner Ensure timely resolution of patient complaints and provide responses in accordance with hospital protocol, policy and procedures Regularly update the Group Business Office manager, Finance Manager and Hospital Manager on team performance, current activities and key issues. Staff Management Supervise, manage and develop staff within the credit control department Promote in conjunction with the Group Business Office Manager training programmes that are consistent with BSHS policy Carry out performance appraisals, probation reviews and return to work meetings with credit control staff in line with HR policy Regularly facilitate communication and team meetings with credit control staff Ensure that all staff leave is scheduled to ensure the availability of cover at all times Ensure the cost-effective use of all staff in credit control and promote positive employee engagement Participate as appropriate in the recruitment and selection of staff Any other duties as may be assigned to the position. Person Specification - Essential Requirements 5 years of credit control/billing experience with at least 2 years of supervisory experiences ideally in a healthcare setting Proven track record in effective credit/ billing account management Excellent Computer literacy skills with extensive experience in using computer systems and applications Good understanding of financial accounting and business processes In depth understanding of the credit control and billing function Demonstrated Supervisory and people management skills Excellent communication skills with a strong negotiation ability and clear presentation and reporting ability Service-oriented and proactive team player Ability to develop strong co-operative working relationships Willingness to make decision Able to motivate and challenge team members Informal enquiriesin relation to this position can be made by contacting Brian McCarthy,Head of Revenue Cycle, Bon Secours Hospital, College Road, Cork. Applicationsfor the above post are to be submitted online to Mandy OSullivan, Talent Acquisition Specialist. To be considered for this role you will be redirected to our careers page where you can upload your resume. Please click to APPLY. Closing datefor applications is Thursday 5th September 2024 BON SECOURS HEALTH SYSTEM IS AN EQUAL OPPORTUNITIES EMPLOYER Skills: Credit Control accounts supervisor
