Content Moderator-Multilingual Do you want to make a difference in our online community? My client needs multilingual professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time. Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain knowledgeable about client's products and community standardsUsing market specific knowledge and insights to find scalable solutions to improve the support of our community of usersGathering, analysing, and utilising relevant data to develop ways to improve the overall user experienceRecognising trends and patterns and escalating issues outside the company policy to the global teamIdentifying inefficiencies in workflows and suggest solutionsSkills & Competences: Strong personal resilience with the ability to operate in a pressured and fast paced environmentStrong interpersonal skills, verbal, and written communication skills and most importantly – empathy High adaptability and positive approach to challengesAbility to make decisions, prioritise, solve problems and work as part of a teamEffective Time management & Prioritisation skillsAbility to consistently hit KPIs on timeLanguage Skills: * Fluency (C1-C2) of market language. Languages needed: Albanian, Bulgarian, Danish, Dutch, Estonian, Finnish, French, German, Hebrew, Italian, Maltese, Norwegian, Persian, Polish, Spanish, Urdu. In depth understanding of culture and social trends in the region also required.Advanced level of English (C1)Contract: Full-time, permanent with Covalen.
Compensation: Competitive PackageFor the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)For the Evening shift: €12 per day (before tax) as travel allowanceFree meal (lunch or dinner) on sitePrivate healthcarePension contribution25 days of annual leaveExtensive Training and access to CPL's Wellness ProgrammeTax Saver and Bike-to-Work SchemeWorking hours: Day shift (9am – 5:30pm) OR Evening shift (6pm-2am) No rotation.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. IMPORTANT: · Due to nature of the role, candidates must be fully confident in dealing with sensitive content. · Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). Why apply? Chance to work within multicultural and diverse teamGreat internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team LeadsNo shift rotations – fixed working scheduleMeals on-site, private healthcare and pension contributionNo previous experience required – full training is provided!How I can help I will assist you at every stage of the interview process: CVs updates, interview prep etc.
If this role interests you please, get in touch!
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